Retail
Peak-season fulfillment for a top-25 retailer
Doubled throughput without missed SLAs.
Challenge
Lumen Direct faced rising service expectations, complex multi-origin sourcing, and fragmented carrier data — without the network visibility to act on it.
Solution
We deployed a tailored retail solution combining our network design, control-tower visibility, and dedicated operations team — onboarded in under 90 days.
Results
Within six months, Lumen Direct achieved 2.1x on peak throughput, while reducing logistics cost-to-serve and improving customer satisfaction.
“Our biggest peak ever — and the smoothest.”